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Frequently asked questions
Quick answers about ordering, shipping, payment, and returns at Ulvaria. If you do not find what you need, our team is happy to help.
Fast dispatch
Orders are prepared daily and shipped with DHL.
Secure payment
Payments are processed through RELAY.
Real support
Reach a person by email or phone.
Ordering
How do I place an order?
Browse the store, add the items you want to your cart, and proceed to checkout. You will receive an order confirmation by email once your order is placed.
Can I change or cancel my order?
If your order has not yet shipped, contact us as soon as possible and we will do our best to help. Once an order is on its way, our standard return policy applies.
Do I need an account to order?
You can complete checkout as a guest. Creating an account is optional and makes it easier to track your orders and reorder in the future.
Shipping
Where do you ship?
We ship to the regions served by our carrier, DHL. Availability and delivery times are confirmed at checkout.
How much does shipping cost?
Shipping with DHL costs $4.53. Orders over $56.89 qualify for free shipping.
How long does delivery take?
DHL delivery is estimated at 1 to 3 business days after dispatch. You will receive tracking information by email when your order ships.
Need help with an existing order? Email us at [email protected] or call 2125340142. Please have your order number ready.
Payment
Which payment methods do you accept?
Payments are handled through RELAY. The available options are shown at checkout before you confirm your order.
Is my payment information secure?
Yes. Payment details are processed by our payment provider and are not stored on our servers.
Returns
What is your return policy?
If you are not satisfied with your purchase, contact us to arrange a return. Items should be unused and in their original packaging. Please reach out before sending anything back.
How long do refunds take?
Once your return is received and inspected, we will process your refund. The time for the amount to appear depends on your payment provider.
Still have questions?
Email: [email protected]
Support: [email protected]
Phone: 2125340142
Ulvaria, 1121 Hoyle Ln, Waxhaw North, NC 28173, United States